Privacy Policy

Last updated: January 20, 2026

Your privacy matters.

VortexCare ("Company," "we," "our," or "us") respects your privacy and is fully committed to safeguarding your personal information. This Privacy Policy explains the types of information we collect, how we use it, how we share it, and the rights you have regarding your personal information.

1 Scope

This Policy applies to our website, mobile applications, and services offered through the VortexCare Management Dashboard ("Service"). By using our Service, you agree to the terms described in this Privacy Policy.

2 Information We Collect

When you use VortexCare, we may collect the following categories of personal information:

  • Account Information: name, email address, profile picture, and login credentials.
  • Connected Pages & Tokens: Page IDs, Page Names, and access tokens used for integrations with Facebook/Meta APIs.
  • Messages & Attachments: message content, metadata, and uploaded files (such as images, PDFs, and documents) needed for conversation management.
  • Usage Data: IP addresses, device identifiers, browser details, activity logs, and analytics data.
  • Cookies & Tracking Data: collected through cookies, pixels, and similar technologies.

3 How We Collect Data

VortexCare collects data through several methods, including:

  • When you create an account or connect your social pages.
  • When you send messages or upload files through the Service.
  • Automatically, via cookies, analytics tools, and server logs.
  • Through integrations with third-party services like Facebook/Meta APIs.

4 Why We Collect Data

We process your personal information for the following purposes:

  • To provide and maintain the Service, including managing messages and attachments.
  • To authenticate and authorize access to connected social pages.
  • To enhance security, detect fraud, and prevent misuse of the Service.
  • To improve performance, personalize your experience, and provide support.
  • To comply with applicable laws and enforce agreements.

5 Data Sharing and Disclosure

VortexCare does not sell your personal information. Data is only shared in limited situations:

  • Third-party services: Facebook/Meta APIs are used when necessary for delivering and receiving messages.
  • Service Providers: hosting, storage, analytics, and technical support partners.
  • Legal Requirements: disclosure when necessary to comply with law, regulation, or legal proceedings.

6 Cookies and Tracking Technologies

VortexCare uses cookies and similar technologies to:

  • Manage login sessions and authentication.
  • Strengthen security and detect fraudulent activity.
  • Analyze Service performance and user behavior to improve functionality.

You may disable cookies in your browser, but some features of the Service may not work correctly without them.

7 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, or alteration. However, no method of online transmission or electronic storage is completely secure. If you suspect a security issue, please contact us through the support options available in the app.

8 User Rights

Depending on your location, you may have rights under privacy laws (such as GDPR or CCPA). These rights may include:

  • Access: request a copy of the data we hold about you.
  • Correction: correct inaccurate or incomplete personal data.
  • Deletion: delete your account and related data, subject to legal and backup obligations.
  • Withdrawal of Consent: disconnect social pages or revoke permissions.
  • Data Portability: request a structured copy of your personal information.

You can exercise these rights by submitting a request through the support/contact section of the Service.

9 Children's Privacy

VortexCare is not directed to children under the age of 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of such a collection, we will delete the information promptly.

10 Data Retention

VortexCare retains personal information only for as long as necessary to:

  • Deliver the Service.
  • Meet legal and compliance obligations.
  • Resolve disputes.
  • Enforce agreements.

Once data is no longer required, it will be securely deleted or anonymized.

11 International Data Transfers

Your personal information may be processed and stored on servers outside your home country. By using VortexCare, you consent to such transfers, even if the data protection laws in those countries differ from those in your jurisdiction.

12 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, our practices, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Service after such updates constitutes your acceptance of the revised policy.

13 Contact Us

If you have questions, concerns, or requests about this Privacy Policy, you may reach us through the support or contact form available in the VortexCare app or website, or contact us at [email protected].